I purchased the VC-CA-IP1000. It is working fine in my home network but I can’t even log into the camera's built in server from any computer away from home. The IP address works in my home network but when I am away the message I get on the browser is “the server can’t be found. Any suggestions?
I would be willing to bet a nickel your internal IP addresses are in one of these ranges:Reserved IP addresses for private networks
10.0.0.0 - 10.255.255.255
172.16.0.0 - 172.31.255.255
192.168.0.0 - 192.168.255.255
These are non-routable IP addresses. They work inside a network but will not cross a router. This concept is called NAT, Network Address Translation. Bottom line: Everyone and their dog is using these addresses in their networks. You can have 254 IP addresses within your network, and only one that all traffic in and out of the network goes through.
You don't say what brand of router you use, and setting up specific models of router is an issue for another forum. In general terms:
Your ISP has a range of IP addresses, and a bank of routers. When you connect, your ISP attaches one of its IPs to the internet side of their router, and assigns an IP from one of the ranges above to the ISP side of your router. Your network has a range of user IPs, probably in one of the groups above. Your router has a firewall. The internet can't see through your firewall and can't access the non-routable IPs. There are two ways around this:
1) You can set up a DMZ on your router. A DMZ is a computer that resides on your network, on the outside of your firewall. The internet can see the IP of this one exposed computer; the rest of your network is firewalled. With a typical router, there will be one DMZ IP available.
2) You can use Port Forwarding. This allows you to expose a block of IPs to the internet. If you have more than one network DVR this may be the way to access them remotely.
These solutions depend on a certain courtesy from your ISP. Your ISP can choose to pass on or block NAT IP requests from the outside world to your router. If your home network has a DSL or cable connection they probably do this; online games require this. If you have a paid wireless connection, your ISP probably provides this service. If you get wireless free through a hotspot it is very unlikely that they will pass on NAT IP requests from their side. You should be able to access your DVR from Starbucks, but if you try to connect the DVR through Starbucks; no joy.
A third concept worth noting, while we are on the subject: DDNS. Dynamic Domain Naming System. Your IP address from your ISP is assigned when you connect; it may be different the next time you connect. This makes it impossible to find you through the internet. DDNS solves this problem by giving your internet users a fixed IP to deal with; the IP of your DDNS provider. You register with a DDNS provider. Your network messages your account with the DDNS provider, telling it the path the message takes from your DVR to the DDNS provider. When an internet user accesses your DDNS account, his computer is directed to the DDNS provider. The DDNS provider relays the connection through the path messaged by your server ( DVRs and routers are servers )
1) Sign up with a DDNS provider, get an account.http://www.dyndns.org
will give you 5 free accounts. There are many domain names available; there is a category specifically for DVRs: ( DVRname ).DVRDNS.ORG
2) Set up a DMZ or Port Forwarding on your router, as you see fit.
3) Update your DDNS account with your current information. DYNDNS provides software that updates your account every ten days. Many DDNS providers will give you the bums rush if you update too often, so think of this as a subtle hint.